Terms and Conditions
Forever Friends provides shipping for items purchased online through the Forever Friends Marketplace or Etsy.
Mailing:
Due to customs and other regulations we only ship our products within the Continential U.S.
Purchases:
Most orders are processed within 2 to 5 days. If there is going to be a delay we will notify you by email.
Return Policy:
All sales are final and cannot be returned. Items up to $100 are insured.
Liability for an order shipped from Forever Friends Marketplace transfers to the customer when a package has been accepted by the USPS or UPS. We insure all packages valued at $50 or more. Please advise us if you wish to purchase insurance on purchases under $50 as it is optional. We will contact you for credit card information to add the additional charges.
Damaged Items:
All items sent by Forever Friends Marketplace are shipped in new condition. We inspect every item prior to shipping and insure that it left our shop in perfect condition. By placing an order with Forever Friends Marketplace you agree to and understand the following policies and terms of Forever Friends Marketplace.
If your order has been damaged in transit please take a picture of the packaging and damaged item and contact the carrier.
Defects:
Orders cannot be refused or returned because of a defect inherent to the product itself. As an example, all Geode tables are cut from rock formations and have natural imperfections that are not considered “damage.”
We inspect all merchandise prior to delivery and make every effort that you receive your order in perfect condition.
Security
The security of your information is very important to us. All names and email addresses entered into our mailing list are
secured by the company that processes and sends out our email notices. Your information is never given out or sold and we do not share this information with any other person or party.
Credit card purchases made when shopping through Forever Friends Marketplace are processed through the same credit card processor we have used for many years with 100% reliability and trustworthiness. Your information is secured by them and cannot be decoded by any outside source. Your credit card information is not maintained by the processor or by Forever Friends.
Etsy maintains the same strict requirements for items ordered through their system. Forever Friends bears no responsibility for items charged through their processing system. All items on Etsy are also available on FF Marketplace if you are more comfortable ordering directly through Forever Friends.